Patient Coordinator

Our clinic is a distinguished private ophthalmic practice specialising in complex, blindness-related conditions. Renowned for exceptional discretion, personalised service, and a calming, elegant environment, we also operate a rapidly expanding medical trials division.

This is far more than a traditional Patient Coordinator/ Reception role. It is a position suited to an individual accustomed to operating within ultra-high-net-worth environments, where discretion, refinement and anticipatory service are second nature. The role offers salary of up to £33k and it operates on Monday - Friday (8.00am-5.00pm, 9.00am-6.00pm, 10.00am-7.00pm) basis with some overtime required at times to coordinate emergency appointments.

The Patient Coordinator/ Reception role:

As a Patient Coordinator, you will be the first point of contact for both patients and consultants, ensuring a seamless, concierge-style experience. You will work in a highly professional environment, coordinating diaries, managing sensitive information, and supporting both clinical and administrative functions.

Patient Coordinator/ Reception Key Responsibilities:

Act as the first point of contact for consultants and patients, delivering an impeccable, high-end service.

Coordinate emergency and routine appointments, including surgical procedures, liaising with consultants, surgeons, nurses, and anaesthetists.

Manage multiple consultant clinic diaries with precision and discretion.

Communicate professionally and tactfully across all channels – in person, by telephone, and via email.

Handle confidential patient information and process payments discreetly.

Oversee operational tasks such as stock control, ordering clinical supplies, and coordinating maintenance services.

Uphold the highest standards of personal presentation, confidentiality, and service excellence at all times.

Patient Coordinator/ Reception Requirements:

Proven experience in a high-net-worth or luxury-focused environment or previous private clinic background. Suitable backgrounds include:

Five-star or ultra-luxury hotels

Private members’ clubs

Luxury fashion houses or flagship boutiques

UHNW private households or private PA roles

High-end concierge or bespoke client services

Strong office experience is essential.

Excellent communication skills, with the ability to interact confidently with high-profile clients and medical professionals.

Sophisticated, polished presentation and an anticipatory approach to client needs.

Benefits:

Competitive salary with potential overtime pay

Opportunity to work in a prestigious, rapidly growing clinic

Exposure to cutting-edge ophthalmic treatments and medical trials